At Almasrya.net, we are committed to ensuring your satisfaction with your purchases. We offer a 30-day return policy for most products.

To be eligible for a return, items must be unused and in their original condition, with all tags and original packaging.

Some items are not eligible for return, including:

• Personal care and hygiene products (for health reasons)
• Perishable goods and food items
• Digital products and downloaded software
• Gift cards and top-up cards
• Customized or made-to-order products
• Underwear and swimwear (for hygiene reasons)

Please note that some products may have their own specific return policies, which will be indicated on the product page.

To initiate a return:

1. Log in to your Almasrya.net account.
2. Navigate to the "My Orders" section and select the order containing the item you wish to return.
3. Click on "Return Item" and follow the instructions to complete the return form.
4. You will receive an email with a return label and instructions on how to return the item.
5. Package the item securely in its original packaging or another suitable packaging.
6. Attach the return label to the package and send it via the specified shipping service.

Once we receive your returned item, we will inspect it and process your return request.

We offer the following return options:

Please specify your preferred return option when submitting your return request.

Once we receive and inspect the returned item, we will notify you of the status of your return request.

If your return is approved, your refund will be processed according to the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Electronic Wallets: 1-3 business days
• Cash on Delivery: A cash refund or bank transfer will be issued

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Return shipping fees vary depending on the reason for the return:

• Defective, damaged, or incorrect products: No return fees. We will provide a free return label.
• Returns due to change of mind: The customer bears the return shipping fees, which vary based on location, size, and weight.

A 15% restocking fee may apply to some products returned due to change of mind.

If you receive a defective or damaged product, please notify us within 48 hours of receipt.

We may request photos of the damaged product to assess the condition.

For defective or damaged products, we will provide a full refund or replacement at no additional cost.

If you have any questions or concerns about our return policy, please contact us at:

Email: returns@almasrya.net
Phone: +20 123 456 7890
Working Hours: Sunday - Thursday, 9 AM - 6 PM