This Shipping Policy applies to all orders placed through the Almasrya.net platform. We strive to ensure your order arrives quickly and securely.

Please note that delivery times may vary depending on your location, the products you ordered, and stock availability.

Currently, we offer shipping services within the Arab Republic of Egypt only. We plan to expand our services to include other countries in the future.

We deliver to all Egyptian governorates, including remote areas, although delivery times may be longer for remote locations.

We offer the following shipping methods:

Please note that business days exclude Fridays, Saturdays, and official holidays.

Delivery times may be affected by factors beyond our control such as weather conditions or unforeseen events.

Shipping fees depend on your location, the size and weight of your order, and the chosen shipping method.

The exact shipping fees will be displayed during the checkout process before you confirm your order.

Standard shipping fees:

• Cairo & Alexandria: 30 EGP
• Other major cities: 50 EGP
• Remote areas: 75 EGP

Express delivery fees:

• Cairo & Alexandria: 60 EGP
• Other major cities: 100 EGP

Once your order is shipped, you will receive an email containing a tracking number and a link to track your shipment.

You can also track your order by logging into your account and navigating to the "My Orders" section.

If you have any inquiries about your shipment, please contact our customer service.

In case your shipment is significantly delayed beyond the estimated delivery date, please contact our customer service for assistance.

If your shipment is confirmed lost, we will either send a replacement or provide a full refund, according to your preference.

Upon receiving your order, please inspect the package carefully to ensure it has not been damaged during shipping.

If the package is visibly damaged, you can either refuse to accept it or accept it with a note of the damage on the delivery receipt.

Please report any damage or missing items within 48 hours of receipt.

Currently, we do not offer international shipping services. We are working on expanding our services to include international shipping in the near future.

Please check back for updates on international shipping availability.

If you have any questions or concerns about our shipping policy, please contact us at:

Email: shipping@almasrya.net
Phone: +20 123 456 7890
Working Hours: Sunday - Thursday, 9 AM - 6 PM